Customer service

SneakerBAAS works with the secure internet payment system of Shopify Payment. SneakerBAAS customers can choose between several secure payment options. SneakerBAAS works with the secure internet payment system of Shopify Payment. SneakerBAAS customers can choose between several secure payment options. Payment is made in a secure environment and can be done in various ways: iDeal, PayPal, credit card and Klarna (after 30 days payment afterwards).

For more information and the general terms and conditions of the Klarna payment method, click here .

SneakerBAAS ships all orders with reputable and reliable shipping companies:

- POST NL

- DHL

- GLS

Weekend : A domestic order placed on Saturday or Sunday before 12:00 noon will be shipped on the same day and, with some exceptions, will be delivered to you that Monday by the shipping company.

Working days : A domestic order placed on a working day before 9:00 PM will be shipped on the same day and, with some exceptions, will be delivered to you by the shipping company the next working day.

The same applies to international orders before 3:00 PM. Our delivery time for a product is a maximum of 7 working days.

Shipping costs depend on the delivery address, weight and size of the order.

You can view your order at any time by logging into your BAAS account or using Order Lookup at the bottom of this page. If you have not received an email, we recommend that you check your spam box.

- A SneakerBAAS order can always be returned within 14 days of receipt of the order, provided the products are in their original condition.

- We will not refund money or exchange products if they are not in their original condition and are returned in the original packaging.

- Shipping costs will be reimbursed in the form of BAAS points that can be used on the next order. The actual shipping costs will not be reimbursed by SneakerBAAS.

- Returned products from the SALE category can be converted into credit, exchanged for another product or refunded to the account used for payment.

- We will wait with the refund until we have received the goods back. If you have paid an amount, SneakerBAAS will refund this amount as soon as possible (no later than within 14 working days after receipt of the return shipment).

- SneakerBAAS is not responsible for products that are damaged or lost during return shipping.

- We try to process all returns as quickly as possible with a maximum duration of 14 working days. SneakerBAAS strives to send an email when the returns process has been completed, but cannot guarantee this. Check yourself whether you have received the amount to be refunded.

- SneakerBAAS will process the defective sneaker and, if necessary, consult with the supplier of the product. If the damage is caused by a manufacturing error, you will receive a new product of your choice (same purchase amount).

- It is not possible for us to refund money for defective worn sneakers.

Returns process

The following is important when returning a SneakerBAAS order:

- Returned products in the original packaging (accompanying shoe box) must be properly packaged to prevent damage during shipment.

- Always include the fully completed return form , download it HERE!

- Returned products must always be sent to us prepaid, unstamped returns will not be accepted.

- Save the track & trace code you received from the postal company.

- SneakerBAAS is not responsible for lost packages.

Return address:

SneakerBOSS

Spectrumlaan 31

2665 NM

Bleiswijk - Netherlands

E-mail:

cs@sneakerbaas.com

Phone: +31 (0) 85 0477717

Monday to Friday from 08:30 - 17:30 excluding public holidays.

Store:

(no return address)
SneakerBOSS
Donkerstraat 10
3511 KA Utrecht
The Netherlands

Return address:

SneakerBOSS
Spectrumlaan 31
2665 NM Bleiswijk
The Netherlands

Privacy

SneakerBAAS respects the privacy of all users of the Sneakerbaas online store. Your trust is important to us and we ensure that the personal information you share with us is treated confidentially. You can visit our online store without having to provide personal information, unless you log in with your username and password. We use your information to process orders as quickly and easily as possible. This data will only be used for other activities with your permission.

Use of data:

If you place an order, SneakerBAAS needs certain personal information, such as your name, e-mail address, delivery address and payment details to process your order and to keep you informed. To make shopping on SneakerBAAS as easy as possible for you, personal data, data relating to your orders and the use of our services are stored with your permission. With your permission, we use your data to inform you about the development of the website and about special offers and promotions. If you no longer appreciate this, please let us know by sending an email to cs@sneakerbaas.com

Legal Grounds:

To use data in accordance with privacy legislation (General Data Protection Regulation - effective date May 25, 2018), we must state what legal grounds we have to use your data. We need information from you because of the contractual agreements between you and SneakerBAAS, such as your purchase of a product or your right to warranty. This is the case with:

- To order

- Delivery

- Return

- In return

- Contact with customer service

In addition, we can use your data if there is a legitimate interest. This means that we want to provide all our customers with the most optimal, personal service. We always think about your privacy. This is true for:

- Reviews & customer satisfaction surveys

- Contact our customer service

- Visit the SneakerBAAS webstore

- Account

- Newsletter & email

- Personal advice

- Actions

- Social media

- Marketing Security, wifi & camera

We may also have legal obligations to use your data, for example when we suspect fraud. Sometimes you have given us permission to use your data, such as when you register for the newsletter.

Data accessibility:

We only pass on your data to other parties if this is really important for our services. This concerns these parties:

- Delivery partners

- Suppliers

- IT Partners

- Payment partners

- Marketing partners

- Parties that collect our reviews

The parties that receive your data may only use it to provide you with a service on behalf of SneakerBAAS.

Safety

Payments at SneakerBAAS works with the secure internet payment system of Shopify Payment, PayPal, Credit Cards and Klarna to process the payment of an order. SneakerBAAS customers can choose between several secure payment options. Payment is made in a secure environment and can be done in various ways: iDeal, PayPal, Klarna and credit card. For more information and the general terms and conditions of the Klarna payment method, click here

SneakerBAAS does not sell your data:

SneakerBAAS will not sell your personal information to third parties and will only make it available to third parties that are involved in processing your order. SneakerBAAS employees and third parties engaged by us are obliged to respect the confidentiality of your data.

Privacy on the Internet:

With every visit to our online store, your (temporary) IP address is automatically recognized and, if possible, the site or e-mail of origin. We may use this data in the context of fraud prevention and combating, preventing and detecting (attempted) criminal conduct. We also store and use this data to analyze the navigation, pages visited and whether or not you have ordered items from our site. Based on this analysis, we can inform you about offers or product information that could be of interest to you, and improve the familiarity, functionality and content of our site and emails. You agree that the search data you leave with third parties with whom SneakerBAAS collaborates may be linked to your data that is already known to SneakerBAAS and with which offers and product information are personalized for you.

Secure server:

SneakerBAAS has taken appropriate technical measures to protect your personal data. Your data will be protected and treated confidentially at all times.

Cookie

Cookies are small pieces of information that are stored on your computer by your browser. SneakerBAAS can use cookies to recognize you on your next visit. In order to optimize our online store and to inform you personally about interesting offers or products, so-called cookies can also be placed on your computer via our website. A cookie is a small text file that is sent to your computer when you visit a site. With the help of cookies, we can also ensure that you do not repeatedly receive or have to enter the same information when you visit our site.

You can set your browser so that you do not receive cookies while shopping at SneakerBAAS. Most browsers can be set to refuse cookies or to notify you when you receive a cookie. Instructions on how to adjust the browser settings can be found under Help in the toolbar of most browsers. Your computer does not have to accept cookies to visit our online store. However, if cookies are rejected, it may not be possible to use the shopping cart and place an order. Disabling cookies limits the use of our site and services.

To ask?

You can request SneakerBAAS to correct, supplement, delete or shield your personal data if it is incorrect or incomplete. Our customer service will help you if you need information about your data, want to view your data or if you want to change it. If changes to our Privacy Policy are necessary, you will always find the most recent information on this page.

If you have any questions about SneakerBAAS's Privacy Policy, please contact us.

Email: cs@sneakerbaas.com

Phone number: +31 (0) 85 0477717